xv999 Privacy Policy
— Your Data Is Our Responsibility

xv999 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy explains what types of information xv999 collects from you, how that information is used, who it may be shared with, and what steps we take to keep your data secure.

By using the xv999 website, app, or any of our services, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our platform or contact our support team.

This policy may be updated at any time. When changes are made, we will display the updated date on the website, and for significant changes, you will be notified by email.

For the purpose of registration and service delivery on xv999, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
• National identity card or other identity document details (for KYC verification)
• Password and security question answers

2.2 Information Collected Automatically

• IP address and device information
• Browser type and version
• Page visit history and session duration
• Information collected via cookies and similar tracking technologies
• Gaming activity, bet amounts, and outcome records
• Transaction history and amounts

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and anti-money laundering (AML) compliance, we may collect supplementary information from approved third parties.

xv999 uses your personal information for the following purposes:

3.1 Service Delivery and Operations

• Creating and managing your account
• Ensuring secure login and access
• Processing deposits, withdrawals, and other financial transactions
• Storing gaming history and balance
• Providing bonuses and loyalty rewards

3.2 Security and Compliance

• Age verification (confirming 21+)
• Completing the KYC (Know Your Customer) process
• Preventing fraud, manipulation, and money laundering
• Meeting applicable legal obligations
• Detecting and preventing multiple accounts

3.3 Service Improvement

• Analysing and improving user experience
• Identifying and resolving technical issues
• Developing new games and services

3.4 Communication and Support

• Providing support via live chat and email
• Sending important service notifications
• Informing you about promotional offers with your consent

To ensure the security of your information, xv999 applies multi-layered technical and administrative measures.

4.1 Encryption Technology

All data exchanged between your browser and our servers is protected by SSL (Secure Socket Layer) encryption. Sensitive stored data — such as passwords and identity documents — is stored using industry-standard encryption technology.

4.2 Access Controls

Only staff members who require your personal data for their work can access it. All staff operate under strict confidentiality agreements.

4.3 Data Retention Period

Your information is retained for as long as your account is active and for any period required by applicable legal obligations. Even after an account is closed, financial and transaction records may be retained for a specified period as required by law.

xv999 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

We work with trusted third parties for tasks such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and customer support. These partners are given only the information necessary to provide their services and operate under strict confidentiality agreements.

5.2 Legal Obligations

In the case of a court order, government investigation, or other legal requirement, we may be required to provide information to the relevant authorities.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new owner. You will be notified in advance if such a change occurs.

The xv999 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our site and your experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and security.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For analysing and improving website usage.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may prevent you from using some key features of xv999.

As a user of xv999, you have the following rights regarding your personal information:

7.1 Right of Access

You may contact us at any time to find out what information we hold about you and how it is being used.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you can correct it through the account settings page or via our support team.

7.3 Account Closure Request

You may request to close your xv999 account. In that case, personal information not subject to legal obligations will be deleted after the applicable period.

7.4 Opting Out of Promotional Messages

If you no longer wish to receive our promotional emails or messages, please let our support team know directly. However, important service-related notifications cannot be turned off.

xv999 strictly prohibits registration by anyone under the age of 21. We use applicable methods to verify age. If we find that a minor has created an account, that account will be closed immediately and the associated data will be deleted.

We never knowingly collect personal information from minors.

xv999 treats responsible gaming as its top priority. By analysing your gaming activity data, we can identify signs of problem gambling and provide support. This use of data is for your protection and is always handled with confidentiality.

To learn more about responsible gaming, visit our Responsible Gaming page.

xv999 reserves the right to amend this privacy policy at any time. If there are significant changes, we will post a notice on the website and inform registered users by email. Continued use of our services after any changes indicates that you have accepted the updated policy.

The latest version of this policy is always available at xv999.cam/privacy-policy.

If you have any questions, complaints, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available directly on the website, 24/7 in Bengali

Our privacy team responds to all requests within a reasonable time during Bangladesh Standard Time (BST, UTC+6).