xv999 Terms and Conditions

1. General Provisions and Definitions

These terms and conditions ("Terms") form a legally binding agreement between the xv999 platform and its users. The definitions of key terms used below are provided here:

1.1 Definitions

• "Platform" refers to xv999's website, mobile site, and all related services.
• "User" or "you" refers to any person, registered or unregistered, on the platform.
• "Account" refers to a user's registered personal gaming account.
• "Bonus" refers to any promotional credit or benefit provided by xv999.
• "Real Money" refers to actual funds transacted in Bangladeshi Taka (BDT/৳).

1.2 Scope of the Terms

These terms apply to all products and services on the platform, including: sports betting, live casino, slots games, fishing games, and all other gaming categories. If separate terms exist for a specific product, those will apply in addition to these general terms.

2. Eligibility and Account Registration

2.1 Age Requirement

Users must be at least 21 (twenty-one) years of age to participate on the xv999 platform. We may request a government-issued ID or other documents at any time to verify age. Providing false age information will result in immediate account closure and all deposited funds may be forfeited.

2.2 One Person, One Account Policy

Each person may open only one account. If multiple accounts belonging to the same person are identified, all accounts will be permanently closed and all bonuses and winnings will be forfeited. Operating multiple accounts from the same IP address or device is also a violation of this policy.

2.3 Accuracy of Information

All information provided at the time of account registration must be completely true, accurate, and up to date. Providing incorrect or misleading information may result in failed account verification and blocked withdrawals.

3. Account Management and Security

3.1 Password and Security

It is your responsibility to keep your account login details (username and password) completely confidential. This information should not be shared with anyone. If you suspect any unauthorized access to your account, notify our support team immediately.

3.2 Verification (KYC) Process

To ensure a safe and transparent environment, xv999 may request identity verification (KYC) at any time. Documents that may be required include:

• Copy of National ID (NID) or passport
• Recent utility bill or bank statement
• Proof of ownership of the payment method

Withdrawals may be temporarily held until verification is complete.

4. Deposit and Withdrawal Policy

4.1 Deposit Terms

The minimum deposit amount on the xv999 platform is ৳200. We accept the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (including Dutch-Bangla, City, BRAC, Islami, Sonali Bank)

Deposited funds are generally reflected in the account instantly. Slight delays may occasionally occur due to technical reasons.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. The account must be fully verified before a withdrawal can be made. Withdrawal requests are generally processed within 10 to 45 minutes. In special circumstances where additional verification is needed, processing may take longer.

4.3 Withdrawal Restrictions

• The withdrawal method must match the deposit method.
• Withdrawal requests can only be made when there are funds in the account.
• Bonus funds require the specified wagering conditions to be met before withdrawal.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. The account must be fully verified to receive this bonus.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager the total bonus amount 10 times before it becomes withdrawable. For example, if you receive a ৳1,000 bonus, you can withdraw after placing ৳10,000 in bets.

5.3 General Bonus Rules

• Each bonus offer has its own validity period and must be used within the specified time.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• Using multiple bonuses at the same time is generally not permitted unless specifically stated.
• If any manipulation or misuse is detected for the purpose of obtaining bonuses, the bonus will be cancelled and the account suspended.
• xv999 reserves the right to modify or withdraw any bonus offer.

6. Gaming Rules

6.1 General Gaming Policy

Each game displayed on the platform has its own rules, which the user should read before starting the game. If a game is temporarily interrupted due to a technical error, the wagered amount for that round will be refunded.

6.2 Sports Betting Rules

• Bets placed before an event begins will be settled under the stated terms.
• If an event is cancelled, the wagered amount for that bet will be refunded.
• Odds displayed in live betting are subject to change — the odds at the time the bet is confirmed will apply.
• If match fixing or unusual betting patterns are detected, bets may be voided.

6.3 Technical Errors and Disputes

In the event of a dispute over the result of any game, server logs will be considered the final evidence. System records of game software providers will take precedence over user claims.

7. Prohibited Activities

The following activities are strictly prohibited and engaging in any of them will result in immediate account closure:

• Operating multiple accounts or using another person's account
• Placing coordinated bets for the purpose of exploiting the bonus system (bonus abuse)
• Using the platform for money laundering or illegal financial activities
• Attempting hacking, cracking, or any other form of technical manipulation
• Playing games using bots or automated software
• Harassing or defrauding other users
• Providing a false identity or forged documents

8. Limitation of Liability

8.1 Service Guarantee

The xv999 platform is provided on an "as is" basis. The service may be temporarily disrupted for technical reasons. The service may be temporarily unavailable due to maintenance, network issues, or other unavoidable circumstances.

8.2 Financial Loss

Gaming is inherently risky. xv999 is not responsible for losses incurred during play. Users place bets at their own discretion and at their own risk. Compensation cannot be provided for any bet missed due to an internet connection failure.

9. Privacy and Data Protection

xv999 is committed to protecting the personal information of its users. We keep data secure using SSL encryption. Details of how user information is collected, stored, and used are outlined on our Privacy Policy page.

• Personal information will never be sold to third parties.
• Information may be used for security verification and legal compliance purposes.
• Users may request to opt out of promotional communications at any time.

10. Responsible Gaming

xv999 places the highest importance on responsible gaming. We are committed to the wellbeing and mental health of our users.

10.1 Self-Control Tools

Users may make use of the following features:

• Setting daily, weekly, or monthly deposit limits
• Temporarily suspending the account for a set period
• Permanent voluntary self-exclusion
• Reviewing gaming history

Visit our Responsible Gaming page for more details.

11. Account Suspension and Closure

11.1 Rights of xv999

xv999 may suspend or permanently close any account without prior notice in the following circumstances:

• Breach of any provision of these terms
• Suspicion of fraud or manipulation
• Direction from legal or regulatory authorities
• At the user's own request

11.2 User Rights

Users may also request account closure at any time. To receive any legitimately earned and withdrawable funds before closure, the verification process must be completed.

12. Changes and Amendments

xv999 reserves the right to change, amend, or update these terms and conditions at any time. We will make every effort to inform users of significant changes. Continuing to use the platform after revised terms are published constitutes acceptance of the new terms.

It is the responsibility of users to visit this page regularly and stay informed about any changes. The "Last Updated" date at the top of the page will change after each revision.

13. Contact & Support

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Available 24/7 on the website
• Email: [email protected]

Our support team is available entirely in Bengali 24 hours a day, 7 days a week, at your service.